Effective date: 9/15/2025
This Privacy Policy explains how Voyager Moving Company LLC (“Voyager,” “we,” “us”) collects, uses, shares, and safeguards personal information when you visit our website, submit our contact form, or call or text our phone numbers. By using our site or contacting us, you agree to this Policy.
1. INFORMATION WE COLLECT
We collect only what we need to respond to you and provide estimates and services.
- Contact details: name, phone, email, address.
- Move details: origin and destination, dates, inventory notes you provide.
- Communications: messages you send by form, email, call, or text; call recordings or voicemail if you leave one; our responses.
- Payment information: if you pay us, we collect the information necessary to process the transaction (for example, last 4 digits and card brand). Full card data is processed by our payment gateway and is not stored on our servers.
- Technical data: IP address, general device and browser information, pages viewed, and basic analytics events automatically sent by your device.
2. SOURCES OF INFORMATION
- Directly from you when you submit a form, call or text, or engage our services.
- Automatically from your device when you use our site.
- From service providers that help us operate (for example, website host, forms, analytics, CRM, payment processing, insurance or claims support).
3. HOW WE USE INFORMATION
- Provide quotes, schedule, deliver services, and customer support.
- Communicate about your inquiry, estimate, scheduling, and service updates.
- Operate, secure, troubleshoot, and improve our website and communications.
- Maintain business records and comply with legal, tax, and regulatory obligations.
- Send marketing communications with your consent where required by law (you can opt out at any time).
4. HOW WE SHARE INFORMATION
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We may disclose information to:
- Service providers that operate our website, forms, communications, payments, insurance and claims handling, or customer management. They may use information only to perform services for us.
- Authorities or others when required by law, to protect rights and safety, or in connection with a business transfer such as a merger or acquisition.
5. COOKIES AND ANALYTICS
Our site may use strictly necessary cookies and basic analytics (for example, Google Analytics) to measure visits and site performance. You can control cookies via your browser settings. Disabling cookies may affect some features.
6. CALLS, TEXTS, AND CONSENT (TCPA)
By providing a phone number, you agree that we may call or text you about your inquiry or services. Message and data rates may apply. Frequency varies. Consent is not required to buy goods or services. You can opt out of texts at any time by replying STOP. Reply HELP for help. We may use service providers to route and manage calls and texts.
7. PAYMENT PROCESSING SECURITY
We use a third-party payment gateway to process transactions. Sensitive payment data is transmitted via SSL or TLS and handled by the gateway; we do not store full card numbers on our servers. No method of transmission or storage is perfectly secure.
8. DATA RETENTION
We keep personal information only as long as needed for the purposes above and to meet legal, tax, or recordkeeping requirements. When no longer needed, we delete or de-identify it.
9. YOUR PRIVACY RIGHTS
Depending on your state, you may have rights to access, correct, delete, or opt out of certain processing. To submit a request, email [privacy email] or call [business phone]. We will verify your request and respond as required by applicable law. We will not discriminate against you for exercising your privacy rights.
10. CHILDREN’S PRIVACY (COPPA)
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 provided information to us, contact us and we will delete it.
11. DO NOT TRACK
Some browsers offer Do Not Track (DNT) signals. We currently do not respond to DNT signals.
12. EMAIL (CAN-SPAM)
If you receive commercial emails from us, you may unsubscribe at any time using the instructions in the email or by contacting us. We do not use false or misleading headers or subjects and we include our physical mailing address in our emails.
13. SECURITY AND INCIDENT RESPONSE
We use reasonable administrative, technical, and physical safeguards appropriate for our size and the information we handle. If we determine that a data breach affecting your personal information has occurred, we will notify you consistent with applicable law and aim to do so within 7 business days of confirmation, and we will take steps to mitigate harm.
14. INTERNATIONAL USE
We operate in the United States. If you access the site from outside the United States, you consent to the transfer and processing of your information in the United States.
15. CHANGES TO THIS POLICY
We may update this Policy from time to time. The effective date above shows the latest version. Material changes will apply going forward.
CONTACT
Voyager Moving Company LLC
Office: 78 John Miller Way, STE 326, Kearny, NJ 07032
Phone: (908) 367-3311
Email: info@voyagermove.com
USDOT: 4441094
ICC MC: 1749244
NJ LIC: 39PM00502900