Effective date: 9/15/2025
IMPORTANT NOTICE ABOUT GOVERNING RULES
- Interstate moves are governed by federal law, including 49 U.S.C. 13101 et seq. and 49 CFR Parts 370 and 375, and by the written estimate and Bill of Lading issued for each interstate move.
- Intrastate moves performed wholly within New Jersey are governed by the New Jersey Public Movers and Warehousemen Licensing Act, N.J.S.A. 45:14D-1 et seq., and the regulations at N.J.A.C. 13:44D-1.1 et seq., and by Voyager’s filed Tariff.
- If there is any conflict between this website page and the governing documents for your move (the Tariff for NJ intrastate, or the written estimate and Bill of Lading for interstate), the governing documents control.
1. AUTHORITY AND APPLICABILITY
1.1 These Terms and Conditions (the “T&C”) apply to all visits to this website, any inquiries you submit, and any request or booking for services with Voyager Moving Company LLC (“Voyager,” “we,” “us,” or the “Company”). By using the site or requesting services of any kind (including moving, packing, labor-only, delivery, specialty handling, storage-in-transit, or related services), you agree to these T&C.
1.2 Contract of carriage and services. The specific legal terms for your job are controlled by the documents and rules applicable to the move type or service category:
- NJ intrastate: Voyager’s filed Tariff and NJ law at N.J.A.C. 13:44D-1.1 et seq.
- Interstate: 49 CFR Parts 370 and 375, and the written estimate and Bill of Lading issued for the shipment.
1.3 Contract hierarchy. Where applicable, the following control in this order:
- For NJ intrastate moves: Bill of Lading and Order for Service, Voyager’s Tariff, then these website T&C.
- For interstate moves: Bill of Lading, the written estimate (binding or non-binding as issued), required federal disclosures, then these website T&C.
- For non-transport services (for example packing-only or labor-only): the signed work order or service authorization, any written estimate, then these website T&C.
2. WEBSITE CONTENT AND QUOTES
2.1 Informational only. Website content, service descriptions, photos, and examples are for general information. They are not offers, guarantees, or legal advice.
2.2 Estimates and availability. Any price indications on the site or provided verbally are non-binding until issued in a written estimate and accepted as required by the controlling documents. Dates, crew sizes, and equipment are subject to confirmation in writing.
2.3 No duty to accept. We may decline or discontinue any request or job that cannot be performed safely, lawfully, or with available resources.
3. BOOKING, DOCUMENTS, AND E-SIGN
3.1 Required documents. A job is confirmed only when the required controlling documents are issued and signed (for example, estimate, Order for Service, Bill of Lading, service authorization).
3.2 Electronic signatures and records. We may use electronic signatures and electronic records. By proceeding, you consent to transact electronically and to receive documents electronically.
4. SCOPE OF SERVICES AND SITE CONDITIONS
4.1 Access and preparedness. Services require reasonable access, lawful parking, and any building approvals or certificates as applicable. Time spent waiting for access, elevators, permits, or parking may be billable per the controlling documents.
4.2 Safety. We work only in safe, sanitary, and lawful conditions. We may refuse or stop work if conditions are unsafe or would likely cause damage to persons or property.
4.3 Prohibited and restricted items. We do not transport hazardous materials or other prohibited goods. Limits may also apply to oversized, overweight, or specialty items, hoisting, crating, and items of extraordinary value. See the controlling documents for details.
4.4 Animals and minors. Work areas must be free of unsecured animals and minors. We may stop work if this condition is not met.
4.5 Appliances and utilities. Unless expressly agreed in writing, we do not connect or disconnect water, gas, or electrical lines and do not provide plumbing, HVAC, or electrical services.
5. VALUATION AND LIABILITY (GENERAL NOTICE)
5.1 Valuation is not insurance. Carrier liability limits and valuation options are set by the controlling documents and applicable law. For NJ intrastate moves, default and elective valuation options are governed by NJ rules and our Tariff. For interstate moves, default and elective options are governed by federal rules and your interstate estimate and Bill of Lading.
5.2 Extraordinary value items. Items of extraordinary value may be excluded or require special handling and written disclosure. If such items are tendered without required disclosure, liability may be limited to the applicable released rate.
5.3 Measure of loss. Subject to law and the controlling documents, our liability is generally limited to repair, replacement with like kind and quality, or the elected valuation limit.
6. CLAIMS AND DISPUTE HANDLING
6.1 Claims for loss, damage, or overcharge must be filed as and when required by the controlling documents and applicable law. Time limits and procedures differ for NJ intrastate and interstate shipments.
6.2 Arbitration for interstate. Neutral arbitration is available for unresolved interstate loss or damage claims as required by federal law. Details are provided with interstate estimates and Bill of Lading documents.
6.3 Other disputes. Except where federal law preempts, other disputes are handled under Section 13 (Governing Law and Venue).
7. PAYMENT, CHARGES, AND LIEN (GENERAL NOTICE)
7.1 Rates and charges. Rates, travel time, accessorial charges, minimums, and materials charges are set by our Tariff (for NJ intrastate) or the applicable interstate estimate and disclosures. Rates and charges are not published on this website.
7.2 Timing of payment. Payment timing and acceptable methods are stated in the controlling documents. We may require payment before unloading or as otherwise permitted by law.
7.3 Lien and nonpayment. We may assert a lawful carrier’s lien and, after required notice, place goods into storage at the customer’s expense if payment is refused or fails, as permitted by applicable law and the controlling documents.
8. CANCELLATIONS AND RESCHEDULING
8.1 Cancellation and reschedule rules, refund windows, and related fees are governed by the controlling documents for your job type. Written notice is required and subject to availability and timing rules.
9. STORAGE-IN-TRANSIT AND HOLDS
9.1 Where offered, short-term holds on truck and storage-in-transit are provided only as disclosed in the controlling documents and may be limited by capacity, time, and law.
10. COMMUNICATIONS, CONSENT, AND PRIVACY
10.1 By submitting a form, calling, texting, emailing, or booking, you consent to receive communications about your inquiry or job, including by SMS and email. Message and data rates may apply. You can opt out of SMS by replying STOP.
10.2 Our Privacy Policy explains how we collect and use information you submit. The Privacy Policy is linked in the site footer.
11. ACCEPTABLE USE OF THE WEBSITE
11.1 You agree not to misuse the site, including by attempting to disrupt service, introducing malware, scraping without permission, or accessing non-public areas. We may suspend or block access for suspected misuse.
12. INTELLECTUAL PROPERTY
12.1 All site content, branding, logos, images, text, and layouts are owned by or licensed to Voyager and are protected by law. You may not copy, reproduce, or create derivative works without written permission.
13. GOVERNING LAW AND VENUE
13.1 Website use. Except where federal law controls, these website T&C are governed by the laws of the State of New Jersey without regard to conflicts rules, and venue for website-related disputes lies in New Jersey courts, subject to applicable jurisdictional limits.
13.2 Services and carriage. NJ intrastate moves are governed by New Jersey law and rules of the New Jersey Division of Consumer Affairs, including N.J.A.C. 13:44D. Interstate moves are governed by federal law, including 49 CFR Parts 370 and 375, and the terms of the interstate estimate and Bill of Lading. Where required, neutral arbitration is available for interstate loss or damage claims.
14. NO WARRANTY; LIMITATION OF LIABILITY; INDEMNITY
14.1 No warranty. The website is provided on an “as is” and “as available” basis without warranties of any kind to the fullest extent permitted by law.
14.2 Limitation of liability. To the fullest extent permitted by law, Voyager is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to site use or inability to use the site. For services, liability limits are governed by the controlling documents and applicable law as described above.
14.3 Indemnity. You agree to indemnify and hold Voyager harmless from claims, damages, losses, and expenses arising from your misuse of the site or violation of these T&C.
15. THIRD-PARTY SERVICES AND LINKS
15.1 The site may reference or link to third-party services. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
16. NO WAIVER; SEVERABILITY; ENTIRE AGREEMENT
16.1 No waiver. Failure to enforce any provision is not a waiver.
16.2 Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
16.3 Entire agreement. For website use, these T&C are the entire agreement between you and Voyager regarding the site. For services, these T&C operate together with the controlling documents described in Section 1.
17. CHANGES TO THESE T&C
17.1 We may update these T&C from time to time. The version in effect on the date you place your order or use the site applies, subject to the controlling documents described above.
CONTACT
Voyager Moving Company LLC
Office: 78 John Miller Way, STE 326, Kearny, NJ 07032
Phone: (908) 367-3311
Email: info@voyagermove.com
USDOT: 4441094
ICC MC: 1749244
NJ LIC: 39PM00502900